Cookies

What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. When you browse this Portal, we may place cookies on your device to identify your browser or device, save your preferences, and enhance your browsing experience.

Cookies may only be active during a single browsing session (session cookies) or may remain on your device across multiple visits (persistent cookies).

Types of Cookies Used on This Portal

The My Arkema portal only uses strictly necessary cookies. It does not use third-party cookies for advertising or user behavior tracking. The following are the cookies used on this Portal:

Strictly Necessary Cookies

These cookies are essential for the proper functioning of the Portal and cannot be disabled in our systems. They are typically set only in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.

• Session Authentication Cookie: Maintains your login state so you do not need to log in again when navigating between pages. This cookie is an httpOnly encrypted cookie, never exposed to browser JavaScript, and is automatically cleared when you close your browser
• Language Preference Cookie: Remembers your chosen interface language (Chinese/English) so the correct version is automatically displayed on your next visit
• Security Cookie: Protects against Cross-Site Request Forgery (CSRF) attacks, safeguarding your account and data

This Portal Does Not Use Third-Party Tracking Cookies

Unlike the Arkema Group corporate website, the My Arkema Customer Portal does not use the following types of third-party cookies:

• Analytics/statistics cookies (e.g., Google Analytics)
• Social media sharing cookies (e.g., AddThis)
• Advertising targeting cookies (e.g., DoubleClick)
• User behavior analytics cookies (e.g., ContentSquare)
• Video playback tracking cookies (e.g., YouTube)

How to Manage or Delete Cookies

Most browsers automatically accept cookies by default, but you can modify your browser settings to block or delete cookies. Please note that if you disable strictly necessary cookies, certain features of this Portal may not function properly (for example, you may not be able to stay logged in).

Cookie management methods for major browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Apple Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data

Do Not Track

You can enable the "Do Not Track" feature in your browser settings to inform websites that you do not wish to be tracked. Currently, the level of support for this feature varies by browser. This Portal respects your browser's Do Not Track setting.

More Information

For more detailed cookie management options, please visit our Cookie Management page. If you have any questions about our use of cookies, please contact privacy@arkema.com.